All payment items, except for those that are applied immediately, will be delivered to your [Mailbox] after purchase.

However, if there is an interruption in the network at the time of payment or if the payment store's information is not properly transmitted, the delivery of the payment items may be slightly delayed.

In such cases, please reboot your mobile device and completely close the [ASTRA: Knights of Veda] app from the task manager menu, then restart it to check if the payment items have been delivered.

If the payment items are still not delivered afterwards, please submit the details through [1:1 Inquiry].

※ When submitting an inquiry, please select the appropriate category under [Payment] that matches the store you made the purchase from for detailed consultation.

※ When submitting an inquiry, be sure to include your payment order number. (For iOS, attach a screenshot of your purchase history showing the payment date, product name, and order number.)

※ Attaching a screenshot of the payment receipt will help us quickly verify whether the item should be reissued or refunded.

※ For information on how to check your payment order number, please refer to the FAQ titled "Where can I find my payment history (receipt number)?"