Game

How do I change between different keyboard controller presets?

The Knight's Mission I accepted has disappeared.

Some of the Knight's Missions available to be accepted are not visibile.

I want to protect certain items from coming up as enhancement materials.

The cumulative rewards for the 'Reward Decree' were not claimed before the reset occurred.

See all 15 articles

Install/Run (PC)

[PC] I can't log into the game or my game is lagging.

[Steam] I can't log into the game or my game is lagging.

[PC] My game keeps crashing when I'm playing.

[PC] What are the minimum and recommended specifications.

[PC] How do I check the PC specifications and generate a DirectX diagnostic report?

See all 13 articles

Install/Run (Mobile)

[Mobile] I can't log into the game or my game is lagging.

[Mobile] My game keeps crashing when I'm playing.

[Mobile] Please provide the minimum specifications and recommended specifications.

[Mobile] The Update button for the app cannot be found in the Store.

[Mobile] I tapped the Update button in the Store, but it’s still loading.

See all 6 articles

Bugs/Issue

I experienced an issue while playing the game. I suspect it’s a bug/issue.

Suggestions

How do I submit suggestions?

Report

How do I report someone who is suspected of using unauthorized programs?

Account

I forgot my login account and/or password.

What do I do if my account has been reset?

My external account (Google/Apple/Steam) account is inactive (deactivated).

I can't sign up/link with my Google/Apple/Steam ID account.

I want to withdraw/cancel my withdrawal request for my account data.

See all 11 articles

Payment (PC/Web)

Where can I find my payment history (Transaction ID, order number)?

Payment (Steam)

How do I enable Steam Overlay?

Where can I find my payment history (Transaction ID, order number)?

Payment (Mobile)

An error occured during product payment.

I've been charged an additional $1, on top of the product purchase amount.

An amount was billed on a date I did not purchase anything.

Where can I find my payment history (Transaction ID, order number)?

My payment has been completed, but the item has not been delivered.

See all 6 articles

Item Recovery

I exchanged the wrong item with Abyss of the Stars, Memories of the Stars, or Starstones.

I accidentally bought something from an NPC store that I didn't intend to buy.

I accidentally dismantled an item.

My items have disappeared.

Item disappeared because the mail's validity period expired before I could claim it

Events

I pre-registered but I have not received any notifications.

How do I apply for pre-registration?

I didn’t pre-register for the game but I keep receiving notifications related to [ASTRA: Knights of Veda].

Other/Guidance

Where can I enter my coupon code?

Where can I check my Account Code?