You can check the PC specifications and generate a diagnostic report by accessing the path below.

Attaching the generated file when submitting an inquiry will be very helpful in identifying issues.

■ How to check PC specifications

1. Start menu - Settings - System - Information

2. Confirm the processor, RAM installed, system type, Windows specifications

■ How to generate a DirectX diagnostic report

1. Windows > Run > Enter dxdiag > Run DirectX diagnostics >. Save all information

2. dxdiag.txt generated when an inquiry is received. Attach file