If you have mistakenly purchased an item from NPC stores such as [Equipment Store, Sundries Store, Cooking Store, Arena Store, Guild Store, Wandering Merchant], and you submit a 1:1 inquiry within 7 days from the occurrence, we can assist you with the recovery.

The recovery service is provided up to 3 times per year per account for all recoverable items combined.

Please make sure the item truly requires recovery and if the item purchased from the NPC store has not been used, submit your inquiry according to the form through the [1:1 Inquiry - Recovery - Incorrect Purchase at NPC Store] category.

※ During recovery, the item purchased from the store will be reclaimed, and if there is a shortage of reclaimable items, support for recovery may be difficult.

※ If you play the game and change game information before the recovery is completed, support for partial recovery only or difficulty in providing recovery support may occur.